frequently asked

Questions, answered plainly.

Everything clients ask before we start. Didn't see yours? Email billah@billahdev.com and I'll add it.

Scope & timelines

What's the typical turnaround?

Small sites 1–3 weeks. Business sites 3–5 weeks. WooCommerce 4–7 weeks. Rescue / speed / malware work is usually 2–5 days. Emergency hacks — same-day triage, 24–48h clean.

Can you start tomorrow?

Usually within 3–5 business days. Active calendar is on the contact page; urgent work can jump the queue for a 20% rush fee.

What do you need from me to start?

Designs (Figma / PSD / XD or a reference site), copy for each page, images or photography, logins for hosting and domain, and a primary point of contact who can make decisions.

Money

How do you charge?

Fixed quotes per project after a scope call. 50% deposit to start, 50% on launch. Retainers are monthly. No surprise hourly bills.

What payment methods do you accept?

Wise (cleanest, since I'm in Bangladesh), PayPal, Payoneer, and direct bank transfer. Crypto on request for the right project.

Do you offer refunds?

If I miss a deadline by more than a week without agreed-upon cause, you get the deposit back. If I deliver and you just decide you don't want it, the deposit covers the time spent.

Tech & tooling

Elementor, Divi, or WP Bakery — which should I pick?

Elementor for speed and a huge plugin ecosystem. Divi if you love its theme builder UX and global styles. WP Bakery only if you're inheriting a legacy site. I'll help you pick on the scope call.

Can you work with my existing theme / builder?

Almost always, yes. I've extended Astra, Kadence, GeneratePress, OceanWP, Avada, The7, Salient, Bricks, and dozens of custom themes. Show me the admin and I'll tell you honestly.

What hosting do you recommend?

SiteGround for most small business sites, Hostinger for budget, Cloudways for WooCommerce, Kinsta or WP Engine for high-traffic. GoDaddy and Bluehost work — I just prefer the others. Ultimately your choice.

After launch

What's the warranty?

30 days on the starter plan, 60 on business, 90 on commerce. Anything I built breaks in that window — I fix it free. It covers my work, not third-party plugin updates that break unrelated things.

Do you offer ongoing maintenance?

Yes — Care plan starts at $65/mo. Weekly updates on staging first, daily off-site backups, uptime monitoring, 2h of edit time, quarterly security audit.

Will I be able to edit the site myself?

Yes. That's the whole point of using a page builder. I hand over a Loom walkthrough and a one-page "how to edit X" cheat sheet specific to your site.

Agencies

Do you sign NDAs?

Yes, as standard. Mutual NDA is the first thing I send when a new agency reaches out.

Will you join client calls?

Only if you explicitly want me to, under your brand. Default is: I never speak to your client.

How do we handle invoicing under your agency brand?

Monthly invoice goes to you, not your client. Line items can be generic ("Development retainer — June") or itemized, your call.

Still have a question?

Ask me directly — email or WhatsApp, whichever is faster for you.

Email me WhatsApp